Returns Policy

The buyer may return any full unopened and undamaged packs within 30 Days, all packs after 14 days will be subject to a restocking fee. If a return is agreed between Hanson Natural Stone Company UK LTD and the buyer then the buyer is responsible for returning the goods and any involved costs. We will also charge a restocking fee depending on situation. All packs must be returned in the correct packaging unopened and unused, any damage that may happen during the return will be deducted from the final refund and proof of damage will be sent to the buyer to assist with any claim on your return delivery company. We do not accept returns on split pack or made to measure orders, all split packs are non – refundable or returnable. We will refund or replace split packs if damaged in transit. All our aftercare products are no refundable due to the volatility of some of the products involved. Please bear in mind all-natural stone varies in colours, texture, and finish this is the nature and beauty of the product ensue you are full happy with all the above before ordering as returns can be costly for both parties.

All our packs are dispatched by 12pm on the day of order anything past this point return costs apply due to the nature of the pallet distribution networks.

Damage in Transit Policy

When receiving a delivery from us only sign if you are happy the product is not damaged, if you are unsure please feel free to call us, ask the driver to sign as unchecked from damages and please take a photo while the driver is still on site. The buyer has till the end of the following working day to report any damages to us so we can investigate and start a claim. Please email us to start a claim info@justhinstone.com subject

If this is not done in time, we cannot process a claim due to the nature of natural stone damages can happen in the laying process and our transport company is aware of this after the email has been sent please bear in mind that you are allowed time to send photos to complete claim do not panic. We will only pay out if 10% of the product is broken anything under this, we will not offer a refund, we do however off collection of the amount you may need to finish the project, if the full pallet is broken, we will collect to pallet and return a replacement free of charge if you decide you want to cancel your order at this point you will be subject to return delivery costs. We will need all the following information to complete any damage in transit claim:

  • Good quality photos showing the damages.

  • A count of how many pieces is broken please include the 10%

  • Your order number and date. Without this information we will not process your claim and it will be closed.